Terms & Conditions
TLDR: Pricing is in Canadian Dollars. It's a subscription that auto-renews unless cancelled. By subscribing you agree to our Terms & Conditions. Cancellation requires at least 7 days' notice. We offer a 14-day money back guarantee for our social media posting service, but after that we offer no refunds.
Global Marketing by Tupo Host – Terms of Service
This Terms of Service Agreement (the “Agreement”) outlines the terms and conditions under which you (the “Client”) have engaged Global Marketing by Tupo Host to provide specific services as defined herein. This is a legally binding agreement between you and Global Marketing by Tupo Host. By becoming a Global Marketing by Tupo Host Client, you agree to abide by the terms and conditions set forth in this Agreement. The “Effective Date” of this Agreement will be the date on which you submit your order for Services to Global Marketing by Tupo Host.
1. Services
Global Marketing by Tupo Host will provide Services to Client as detailed on the company’s website. This agreement overrides all previous agreements and is presented to you during sign-up for your approval. It is your responsibility to thoroughly read these terms to fully understand what you are agreeing to.
1.1 Given the nature of working with third-party platforms such as Facebook, Instagram, Twitter, Google Business Profile, Pinterest, and LinkedIn, we sometimes have no control over issues that may arise, such as disconnections or password changes. If you alter your password, you are required to notify Global Marketing by Tupo Host promptly to prevent any service interruption.
It is recommended to review your accounts and our work at least once a week and to provide us with guidance and feedback. In the event of a disconnect or an inability to access the account for posting, the client agrees to not hold Global Marketing by Tupo Host accountable.
As long as we continue creating content for your business, we are fulfilling our service as described. If we lack access to any platforms, we can compensate for any missed posts by posting twice a day until the backlog is cleared. Missed posts due to account lockouts that are not the fault of Global Marketing by Tupo Host do not qualify for a refund. Keep reading for information on our cancellation and refund policies.
2. Global Marketing by Tupo Host Obligations
2.1 Global Marketing by Tupo Host will provide Services to the Client following our standard policies and procedures. We retain the right to decline Clients for any reason, at our sole discretion. We will manage all aspects of providing the Services.
2.2 All Global Marketing by Tupo Host rules, policies, and operating procedures concerning privacy, pricing, customer service, and all other service aspects will apply, and we may modify our rules, policies, and procedures at our sole discretion from time to time. This includes pricing, package inclusions, and more. You may be grandfathered into an archived product if we can still offer it, but that decision lies at our sole discretion.
3. Services, Fees, and Payment
3.1 All fees for Services rendered to the Client are due in full, payable in advance of the provision of Services. A valid credit card for monthly payment of fees should be securely maintained on file to cover recurring charges for service.
3.2 Initial service charges must be paid in advance. Subsequently, Global Marketing by Tupo Host will attempt to charge the Client’s credit card on the monthly anniversary of the client's initial order of services. Any charges not paid by the due date will lead to a suspension of Services until full payment is secured. Suspension of Services due to non-payment does not warrant a proration of fees.
3.3 Except in cases where Global Marketing by Tupo Host materially breaches this agreement, we do not issue refunds of any fees beyond the 14-day money-back guarantee, which applies only to your initial order. Refunds requested within the 14-day money-back guarantee will only be processed after all social media posts shared to your social media pages have been deleted.
You also agree not to use any content created by Global Marketing by Tupo Host for your business once the refund is processed.
Fees are not dependent on any form of marketing results. The Client is paying for time and work performed. We offer credits for any substantiated errors made on our side.
3.4 Cancellation Policy – Cancellations are entirely free, and you can cancel a subscription via email notice. We do not issue prorated refunds for cancellations made early in a billing period, but we will complete the remaining month(s) if requested (this includes multi-month plans where the client received a discount; however, we will require the discounted price to be voided and the difference paid before the continuation of service).
3.5 Continued work on a past-due client who did not cancel will result in accrued back-payments due, but we do not charge interest. We commit to maintaining precise records of all communication and work performed to justify the back-payment due.
3.6 Our Services officially begin on the day you sign up and we initiate the onboarding process, not when we make the first post. We do not charge a setup fee for this reason. This setup work and onboarding fee are included in the monthly payment. If onboarding extends beyond seven business days due to a delay by Global Marketing by Tupo Host, we will adjust your billing date to ensure you receive a full month of service once you are onboarded with at least one profile.
3.7 Agreement Supremacy This Agreement will supersede all other agreements between the Parties on the same subject matter, including any agreements, instructions, or claims made by Global Marketing by Tupo Host employees, unless a formal variance is confirmed and agreed upon by the client and executive-level management at Global Marketing by Tupo Host, including the CEO.
3.8 Posting to Multiple Platforms and Missed Posts – In case your social media pages get disconnected from our posting software, you will be automatically notified to reconnect your profiles. If you fail to reconnect your profiles, it is your responsibility, and Global Marketing by Tupo Host will not be held liable or issue any credit or partial refunds.
However, we will reschedule the posts as soon as you reconnect your pages. We advise our clients to check their social media accounts twice a week, not just to review content and provide feedback, but also to alert us of any possible disconnects so we can promptly reconnect.
For this reason, if Global Marketing by Tupo Host is creating social media posts and sending them to the client for review in any format, then we are fulfilling our contractual obligation as laid out in our terms and conditions.
3.9 Post Quality – Social media management is a highly tailored service; preferences can vary widely from one client to another. If you would like to approve social media posts before they are automatically shared on your profiles, the Content Panel must be included in your chosen plan. This feature is standard in our Pro, Growth, and Premium Social Media Posts Plans. If the Content Panel isn't included, we will send you the posts for manual sharing.
Any typographical errors or posts shared on the wrong day (e.g., a Christmas Day post shared on December 28th) usually occur due to adjustments that alter the date queue in our publishing software. In such instances, we will offer a credit of 5% (approximately the cost of a single post) based on your package level per post issue. We do not issue refunds for typographical errors or date mismatches. Despite our “No typo policy” and penalties imposed on our social media designers/writers, you agree to accept credit for all such incidents.
3.10 Content Review and Approval– All plans continue to be fulfilled even in the absence of client feedback or approval of the content. Unless the plan is cancelled, Global Marketing by Tupo Host will continue to provide services. If a client fails to approve content for any period, they can resume the approval process whenever they are ready.
Our policy is to pause billing while the previously created backlog of plans gets approved and posted to the client’s account. At this point, the client can either cancel or resume normal billing. The client agrees to one round of edits per week of plans.
3.11 Regular Reviews – You agree to consistently review your content panel and social media accounts, dedicating approximately 10 minutes every other week to ensure our posts meet your expectations and no platforms are missing posts. Global Marketing by Tupo Host is not responsible for missed posts on any platforms due to uncontrollable disconnects like changed passwords or security lockouts, or for editing/removing content that has been posted over two weeks ago or longer.
3.12 Blog Posts – After the completion of the first draft, a maximum of two revisions are allowed, after which the delivered product will be deemed final. All blog articles are considered final and approved after 4 weeks of receiving no feedback. After this period, you agree that no further revisions will be made.
3.13 Reseller Program – All terms and conditions within this agreement apply to any customers you introduce as a reseller. We recommend using our agreement as a template for your clients to sign a similar document. Resellers must pay for services in advance for their clients, and it is the reseller's sole responsibility to collect payment from their customers. If your customer fails to pay you, we will not issue a refund for the services rendered. As a reseller, you must inform us promptly if any of your customers are cancelling.
If we are not properly notified of the cancellation as described in this agreement and continue to provide services, you will be fully responsible for the payment of these services. No refund policy is in place once a client has been onboarded. The reseller's responsibilities also include managing and facilitating timely client communication between your client and Global Marketing by Tupo Host. Delays in communication can lead to various issues, and we will not issue refunds for missed posts due to disconnects; reviewing social content and connections as described in this agreement is your responsibility.
3.14 Disputes – In the event of a client breaching our terms and conditions, we will resolutely defend our position, utilizing legal avenues when necessary. Your account will then be forwarded to a debt collection agency, and we will report you to all three credit reference agencies.
3.15 Less Tech-Savvy Clients – We understand that not all clients may be familiar with technology, various software, or even the workings of social media. That's why we invest a considerable amount of time in onboarding your account to ensure the delivery of our service. This includes time spent explaining the process, exchanging emails, and participating in phone calls. This all counts as time spent serving your account.
Please note, if you choose to cancel after the 14-day money-back guarantee period, no refunds will be provided. However, you are welcome to continue using our services until the end of the paid month. Your decision to cancel due to frustration does not discount the time and work we've already invested in your account.
3.16 Resellers – Cloud Campaign Users – If you join us as a Reseller using your Cloud Campaign account and then decide to cancel that account, we must halt your services immediately until we can onboard you onto our platform.
If you cancel your Cloud Campaign without prior notice and do not wish to continue with Global Marketing by Tupo Host’s service, you will forfeit the remaining balance of the month's fees with no prorated refunds provided.
Please note that Global Marketing by Tupo Host and Cloud Campaign are two separate entities, so if you wish to cancel both accounts, you'll need to do so on each platform individually.
3.17 Business Structure and Client Phone Communication – As an online subscription-based social media service rather than a full-service marketing agency, our customer service is focused on inbound communication.
This means you have the responsibility of regularly checking your social media pages/Content Panel on all plans and providing feedback if necessary. As a budget-friendly social media management company, our major expenses lie in customer support. Therefore, we use a call booking system. Before signing up, we provide a free 30-minute consultation call.
This gives you the chance to understand more about our service and have all your queries answered before starting. Once you become a customer, we also offer a free 15-minute onboarding call. However, post the onboarding call, all customer support is online to maintain our low-cost services. Our customer support team is ready to assist you via live chat, email, or tickets via the client portal. Please avoid booking customer support calls as they will be cancelled.
4. Warranty Disclaimers
4.1 Refund Policy – Once payment is made and the 14-day money-back guarantee expires, no refunds will be issued. As stated in these terms, due to our work being carried out on third-party platforms and our model as a subscription-based service (not a full-service agency), we offer no refunds for disconnects or client delays in review. If Global Marketing by Tupo Host fails to deliver at least one post per week, you will receive credit equal to the post's value.
4.2 – Global Marketing by Tupo Host expressly disclaims all warranties related to this agreement, our services, or any support or materials provided. This includes any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any other legal guarantees.
5. Indemnity
5.1 You agree to indemnify and hold harmless Global Marketing by Tupo Host, its affiliates, directors, officers, agents, and employees against any costs, losses, or legal claims arising from any breach of this agreement on your part.
5.2 Social Media Account Issues – You also agree to indemnify Global Marketing by Tupo Host for any issues related to your social media accounts such as suspension, deletion, copyright claims, or loss of access. These problems can arise from your own use of third-party tools, incorrect account setup, or not regularly logging in. We recommend you log in at least weekly to keep your accounts active. This clause applies equally to resellers and their clients.
5.3 Image Licensing – Global Marketing by Tupo Host uses royalty-free images and/or client-provided media for post graphics. Still, you are fully responsible for your content. Any copyright claims related to your content will be your responsibility, and you agree to indemnify Global Marketing by Tupo Host from related claims.
6. Limitation of Liability
Global Marketing by Tupo Host is not liable for lost income, indirect or incidental damages, or other losses—even if we have been advised of the possibility. Our liability is limited to the fees paid by you in the previous one (1) month. This cap applies regardless of the number or type of claims.
7. Miscellaneous
This document is the full agreement between you and Global Marketing by Tupo Host. We may amend these terms at any time and will notify you via your registered email. You may not transfer this agreement without our written consent. These terms follow the laws of the jurisdiction where Global Marketing by Tupo Host operates. Legal disputes will be resolved in that same jurisdiction. If any part of this agreement is deemed invalid, the remaining terms stay in force. Waiving one breach does not waive future breaches.
8. Credit Card Disputes
If a credit card dispute is filed, all work, credits, and refunds pause until resolution. Disputes may take 1–3 months or longer to resolve. It's almost always better to negotiate a credit or compromise with us than file a dispute. We’re always open to reaching a fair resolution.
Privacy Policy
This Privacy Policy explains how Global Marketing by Tupo Host collects, uses, maintains, and discloses information collected from users (each, a “User”) of our website (“Site”). This policy applies to all products and services offered by Global Marketing by Tupo Host.
Personal Identification Information
We may collect personal information such as name, email, address, and phone number when Users visit our Site, subscribe to newsletters, fill forms, or engage with other Site features. Users may visit the Site anonymously and may choose not to provide personal information, but this may limit their access to certain Site features.
Non-Personal Identification Information
We may collect non-personal information such as browser type, computer type, operating system, and internet service provider whenever Users interact with our Site. Web Browser Cookies We may use cookies to enhance User experience. Users can set their web browsers to refuse cookies or to alert when cookies are being sent. If they do so, some parts of the Site may not function properly.
How We Use Collected Information
- To improve our Site based on feedback.
- To enhance customer service.
- To process transactions (information is used only to fulfill the order).
- To send periodic emails (only to respond to inquiries or with permission for updates).
Protection of Your Information
We implement appropriate data practices and security measures to protect against unauthorized access, alteration, or destruction of personal information stored on our Site.
Sharing Personal Information
We do not sell, trade, or rent Users’ personal information. We may share generic demographic data with trusted affiliates or third-party providers for specific business purposes like sending newsletters—only with your permission.
Third-Party Websites
Our Site may link to third-party websites. We are not responsible for the content or practices of those sites. Users are advised to review the privacy policies of any third-party sites they visit.
Changes to This Privacy Policy
Global Marketing by Tupo Host may update this policy at any time. Changes will be reflected on this page. Users should review this policy periodically to stay informed.
Acceptance of Terms
By using this Site, you agree to this policy. Continued use of the Site after updates will be considered acceptance of the revised terms. Contacting Us For questions about this Privacy Policy or our practices, please contact us through the Site.
Refund Policy (Restated)
Once payment is made and the 14-day money-back guarantee period ends, no refunds are issued. This is due to our operations on third-party platforms, client delays, and our nature as a subscription service. If we fail to create at least one post per week, you will receive a credit equal to the post’s value.